Country Driver Operations Team Leader Mexico – Mexico
We are seeking a Country Driver Operations Team Leader to oversee and optimize driver operations in Mexico. This role is crucial in ensuring a balanced driver supply, fostering partnerships, and enhancing fleet management strategies. The ideal candidate will have a strong operational mindset, strategic thinking, and the ability to drive business development at a local level. This position reports directly to the Country Manager and requires close collaboration with regional and HQ teams.
- Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability;
- Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning;
- Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs;
- Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements;
- Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs;
- Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process;
- Monitor competitive activity and industry trends to proactively adjust local strategies;
- Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration;
- Leverage data to monitor market performance, track key metrics, and support data-driven decision making;
- 4-5 years of experience in operations or a business-related role, preferably within ride-hailing, mobility, or logistics.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Experience managing driver supply, fleet operations, or partnerships.
- Proven ability to decompose complex business challenges, prioritize effectively, and drive results.
- Excellent communication and stakeholder management skills, with the ability to present and influence at multiple levels.
- Comfortable working in a fast-paced, dynamic environment with cross-functional collaboration.
- SQL proficiency is a plus; strong Excel skills required to analyze trends and create reports.
- Business development experience and the ability to identify new opportunities within the ride-hailing ecosystem.
- Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
- Hybrid work
