Community Moderation Specialist
We are searching for a Community Moderation Specialist to join our driven team.
In this role, you will be responsible for managing and resolving moderation and user support tickets, with a focus on Discord channel moderation. The ideal candidate will have hands-on experience with Discord, whether from professional or personal use, and be comfortable working independently, driving moderation processes, and providing coverage for senior team members when needed.
Responsibilities
- Respond to user-reported moderation issues through Zendesk and public forum posts
- Take appropriate action on content and users who breach community guidelines
- Monitor user feedback and community interactions to help ensure a positive platform experience
- Identify and communicate emerging trends, recurring issues, or notable themes within the community
- Triage and escalate feedback to engineering and product teams using Slack or Mattermost
Requirements
- 3+ years of experience in a community moderation or user support role
- Experience moderating and managing a Discord server
- Strong ability to work independently and manage tasks without close supervision
- Background in moderating or supporting online discussion forums
- Proficiency with help desk platforms such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
- Excellent written English communication skills (C1 level or higher), with the ability to convey information clearly and empathetically to both technical and non-technical audiences
Nice to have
- Interest in data science and its applications
- Experience using automated tools or bots to manage Discord communities
- Previous experience working remotely as part of a collaborative team
- Strong problem-solving and analytical abilities
