Our expert community spans 40+ countries and powers some of the most demanding AI projects in the industry. As Community Manager, you'll be the person who makes that community feel like one. You'll inherit a support function and elevate it: building the communications infrastructure, proactive engagement strategy, and team culture that turns a global network into a genuine community.
People management is part of this role too. You'll lead a team of support specialists, and whether that's new territory or familiar ground, the opportunity is the same: real scope, real complexity, and work that matters.
This is a full-time, hybrid position based in San Francisco.
What You'll Do
Own the communication strategy: Develop and execute a proactive community communications plan that goes well beyond reactive ticket response: regular updates, announcements, onboarding flows, and engagement initiatives across Discord and other channels.
Manage the support team: Lead and develop a team supporting annotators. Set clear expectations, provide feedback, and build a high-functioning team that can operate effectively in a high-volume, fast-moving environment.
Handle escalations: Serve as the primary escalation point for expert issues, triaging and routing appropriately to internal teams.
Build self-serve infrastructure: Create documentation, FAQs, and resources that reduce reactive volume and empower experts to resolve common issues independently.
Measure and improve: Track community health metrics: engagement, response times, satisfaction, and use those insights to continuously improve the experience.
Collaborate cross-functionally: Partner with operations, product, and leadership to ensure expert feedback is heard and acted on.
What You'll Bring
3+ years of experience in community management, communications, or a related field.
Experience in the AI/data annotation space (e.g., annotator, QA, or closely related role), or direct experience working with annotation teams or platforms.
Hands-on experience managing large communities on platforms like Slack or Discord.
Strong written communication skills — you can translate complex or technical information into clear, engaging messages for a diverse audience.
Familiarity with ticketing or support tooling (Zendesk or similar).
Comfort working across time zones and with globally distributed teams.
A proactive mindset: you identify problems before they become fires and build systems to prevent them from recurring.
Nice to Have
Experience with expert, freelancer, or gig-economy communities.
Background in tech, AI, or data services.
Building help centers, FAQs, and similar resources.
Experience working with teams in different time zones.
Why SuperAnnotate
This is a rare opportunity to shape how a fast-growing AI company shows up for its global community. SuperAnnotate is trusted by some of the most recognized names in enterprise AI, and the Community Manager is central to how we maintain the expert network that makes our work possible. You'll have real ownership, real visibility, and direct impact on the experience of thousands of experts across 40+ countries.
