Client Services Manager
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line: Head of Client Services
Location: Remote
Responsibilities
- Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
- Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
- Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
- Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
- Play a key role in incident management, ensuring issues are brought to light swiftly
- Convert the queue to actionable insights, identifying trends and patterns to address
- Work closely with Service Design on system optimisation and client experience
Qualifications
- 3+ years of experience in prime brokerage or similar capital markets exposure
- A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
- Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
- Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
- High attention to detail and a strong control & risk mindset
What we offer*
- A competitive salary that reflects what you bring
- Fully remote - enjoy the freedom to work from anywhere
- Corporate Macbook
- Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
- Innovative & inspiring culture, autonomous and informal work environment
- Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
- Ongoing education & training programs
- Opportunity to network and connect at Corporate Events
- Team off-sites and paid business trips when needed
- Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
