Card Production and Releasing Officer

Job Description

• Work closely with Client & Merchant Services Unit Head and other stakeholders to enhance and document processes relative to Card Production and Delivery but not limited to the following:
• Ordering, payment and monitoring of blank plastic stocks
• Inventory of blank plastic stocks and personalized cards
• Initial release and redelivery of cards tagging in the system
• Card Delivery monitoring
• Destruction of spoiled blank plastics and aged cards
• Review of Delivery Reports and escalation on non-compliance to the Service Level Agreement with the service provider
• Courier Management and performance assessment
• Customer Complaints handling and resolution
• Other processes that may arise related to Card Production and Delivery
• Ensure maker-checker is in place and observes proper segregation of duties and responsibilities.
• Ensure approvals received are within delegated authority.
• Completion of tasks assigned within the agreed turnaround-time.
• Collaborates and attends meetings with stakeholders and identify areas that will have impact to the team.
• Timely review and update of documented processes.
• Acts as checker for the team based on delegated authority BUT can also be a maker depending on the tasks assigned.
• Acts as reliever when somebody goes on leave based on the Relief Arrangement within the team and within Banking Operations as the need arises (as long as it does not compromise the segregation of duties and responsibilities and controls are in place).
• Organizes team files (soft and hard copy) and adheres to the record retention policy.
• Ensures audit-readiness in terms of task execution
• Identifies processes/systems for improvement but ensuring controls are in place.
• Initiates projects for the betterment of the team and the company as a whole.
• Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.
• Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.
• Takes part in cross-functional assignment within the Banking Operations Department
• Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.
• Complies with regulatory requirements like BSP, AMLC, PDIC and other regulators / governing bodies of the Bank.
• Strict adherence to company’s policies and code of conduct.

Qualifications

• Bachelor’s degree on Banking & Finance or any Business Course
• More than 5 years of related experience in a banking institution
• Strong knowledge and experience in Card Production and Delivery
• Sufficient knowledge of regulations applicable to the role and related responsibilities
• Good communication skills
• High level of problem-solving skills in a well-structured manner
• Possesses analytical and strategic thinking
• Ability to work with different culture, race or ethnic group
• Can work independently with minimal supervision
• Strong risk management skills and ability to mitigate identified risks
• Good interpersonal skills
• Strong attention to details
• Organized, innovative and results-oriented
• Project management skills
• Ability to multi-task in a fast-paced environment
• Positive attitude, knows how to find ways to address different circumstances
• Team player