Business/System Analyst (Customer Data & Core Banking Operations)

Salmon·Kazakhstan, Armenia, Georgia·Удалённо·1 нед. назад

The OPS Tech Customer Data stream is expanding its work across customer data, compliance, and core banking operations. We are looking for additional analytical capacity to support delivery, strengthen operational processes, and help ensure that new solutions are reliable, compliant, and scalable.

The role focuses on customer data and operational flows around an individual client across multiple systems, including master data, KYC/AML processes, card and account operations, transaction handling, and core banking flows.

Translate operational and business requirements into structured product specifications: mock-ups, user stories, process flows, and acceptance criteria
Work closely with operations teams to understand their day-to-day work and transform it into clear, efficient processes
Design operational interfaces and the workflows behind them
Ensure that processes meet regulatory requirements and fit into existing customer and operational journeys
Connect processes to the underlying systems, assess current integration capabilities, and define required changes
Support the migration and extension of existing functionality on the new platform
Hand specifications over to development and support testing, release, acceptance, and stakeholder demos
Investigate operational issues using logs and system data

3+ years of experience as a business or system analyst in banking or financial services
Hands-on experience designing operational interfaces, complex objects, and workflows
Experience working closely with operations teams and embedding new processes into existing journeys
Experience designing compliant processes in financial services
Understanding of integrations: APIs, queues, and data exchange
Experience using logs and data to investigate issues
Strong analytical and problem-solving skills
Ability to work effectively across business, operations, and technology teams
English B2 — you’ll work with international colleagues

Relevant experience in at least one of the following areas:

Customer/contact management, master-data systems such as CRM or MDM, and KYC/AML processes
Core banking operations/payments, including accounts, transactions, and postings; GL/accounting exposure is a plus

Nice to have

A combination of business and system analysis experience
Experience with low-code CRM/BPM platforms such as Creatio, Salesforce, Pega, or similar
Experience working with South-East Asia operations teams
SQL or BI/DWH experience
Understanding of audit trail and audit log requirements

What we create

Modern banking services for millions of Filipinos
Cutting-edge solutions based on global best practices and AI implementation
A licensed neobank aiming to become a unicorn and a leading fintech player in the fast-growing Southeast Asian market
A business that has raised over $200MM from ADQ, the World Bank Group, and other investors despite a challenging market
An environment that allows you to launch new products in 3–4 months
A strong foundation for expanding into new markets around the world