Business Resilience Officer
- Maintain the Bank’s business continuity and operational resilience frameworks, policies, standards, and procedures.
- Coordinate periodic Business Impact Analyses and continuity risk assessments.
- Facilitate the identification of critical operations and their end-to-end dependencies, including people, processes, technology, facilities, information, and third parties.
- Assist business units in establishing recovery objectives and tolerances for disruption.
- Review and challenge business continuity, crisis management, emergency response, and recovery plans.
- Coordinate tabletop exercises, call-tree tests, disaster recovery tests, simulations, and severe-but-plausible scenario exercises.
- Evaluate test results, document identified gaps, and monitor corrective actions to completion.
- Assess whether critical operations can remain within approved disruption tolerances.
- Coordinate with IT on system resilience, disaster recovery, cybersecurity incident response, and recovery readiness.
- Assess the continuity and resilience arrangements of critical service providers and outsourced operations.
- Support the activation of continuity and crisis management plans during actual disruptions.
- Facilitate post-incident reviews and ensure lessons learned are incorporated into policies, plans, and controls.
- Maintain escalation and communication procedures for significant disruptions.
- Support the timely preparation of regulatory incident reports and notifications.
- Conduct training and awareness programs for employees, plan owners, and business continuity coordinators.
- Prepare regular resilience reports, dashboards, and recommendations for senior management and the Board.
- Maintain complete documentation for BSP examinations, internal audits, and independent reviews.
- Monitor regulatory developments and recommend enhancements to maintain compliance.
- Perform other operational-risk and resilience responsibilities assigned by the Chief Risk Officer.
- Bachelor’s degree in Business Administration, Finance, Information Technology, Engineering, or a related field.
- At least one year of relevant experience in banking, financial services, or a related industry where BCP is important.
- Experience in one or more of the following areas:
- Business continuity management
- Operational resilience or operational risk
- Disaster recovery
- Crisis or incident management
- Banking operations
- Information technology or cybersecurity
- Audit, compliance, or risk management
- Working knowledge of Business Impact Analysis, continuity planning, recovery strategies, and resilience testing.
- Familiarity with BSP regulations, particularly MORB Section 149 and Circular No. 1203.
- Knowledge of ISO 22301 or similar business continuity standards is preferred.
- BCM, operational resilience, risk management, or disaster recovery certification is an advantage.
- Strong analytical, documentation, project coordination, and report-writing skills.
- Strong communication skills and ability to coordinate across business units, IT, management, and external service providers.
- Ability to remain composed and work effectively during disruptions and crisis situations.
- Willingness to provide support outside regular working hours during exercises or actual incidents, if warranted only.
