Business Process Manager
We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.
Key Responsibilities:
Override Incentive Management
- Design, implement, and manage override incentive programs to drive sales growth and ensure profitability.
- Continuously optimise and refine programs for competitiveness and cost-effectiveness.
- Develop structured governance for transparency, alignment, and performance tracking.
- Monitor, analyse, and adjust incentives to maximise ROI and revenue impact.
- Lead testing of different structures and scale successful models.
Payments Optimisation
- Develop and implement partner-level payment management frameworks (segmentation, rules, controls).
- Ensure accurate tracking of payment costs and fees.
- Identify and act on opportunities to optimise payment methods for better margin and revenue.
- Drive and monitor changes in payment terms in partnership with the commercial team.
- Improve processes to reduce manual work and errors.
- Collect and analyse feedback from partners to enhance payment solutions.
Operating Model & Process Governance
- Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks.
- Design and implement improved operating models with clear roles, handovers, and service levels.
- Build documentation (playbooks, guidelines, checklists), including exception handling.
- Establish a single source of truth and governance for payouts and payments.
- Drive change adoption via training and process discipline.
- Set up automation and monitoring for critical failure points and ensure clear accountability.
- 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization
- Ability to build, implement, and refine structured revenue-focused mechanisms
- Strong process design and execution skills; ability to manage multiple initiatives at scale
- Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
- Solid understanding of pricing, incentives, and partner engagement
- Strategic, results-driven mindset with high ownership
- Excellent stakeholder management, negotiation, and communication skills
- English proficiency at C1+ level or higher is a must
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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