Business Process Manager

SoftConstruct is on a search for a new player to join our team.

• Analyze existing business processes to identify areas for improvement and optimization
• Design and document new processes that align with business objectives and best practices
• Work with stakeholders to gather requirements and ensure process designs meet business needs
• Lead the implementation of new processes, including defining roles, responsibilities, and timelines
• Coordinate with IT teams for system integration and automation to support process improvements
• Conduct training sessions and workshops to ensure successful adoption of new processes across teams
• Optimize processes continuously based on feedback, data analysis, and industry best practices
• Develop key performance indicators (KPIs) and metrics to measure process performance
• Monitor process execution, identify bottlenecks or deviations, and implement corrective actions
• Drive change management initiatives to ensure smooth transitions during process changes
• Engage with stakeholders at all levels to communicate process changes, gather feedback, and address concerns
• Foster a culture of continuous improvement and process excellence within the organization
• Identify potential risks associated with business processes and develop mitigation strategies
• Ensure that processes comply with regulatory requirements, industry standards, and internal policies
• Maintain comprehensive documentation of all business processes, workflows, and related procedures
• Generate regular reports and dashboards to communicate, improvements
• Provide insights and recommendations based on data analysis to support strategic decision-making
• Carry out other duties assigned by the immediate supervisor, which are in line with the job description and do not contradict the labor code

• Master’s degree in Business Administration, Management, Engineering, or related field
• Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus 
• Advanced knowledge of Armenian and English is mandatory, and knowledge of Russian will be a plus
• Proficiency in process modeling and diagramming tools (e.g., BPMN, Visio)
• Familiarity with process improvement methodologies (BPM, Six Sigma, Lean, BPM)
• Knowledge of business process automation, workflow optimization, and change management principles 
• Strong analytical skills with the ability to assess complex processes and identify optimization opportunities 
• Excellent project management abilities, including planning, execution, and stakeholder management.
• Knowledge of business process automation, workflow optimization, and change management principles
• Effective communication skills, both verbal and written, with the ability to collaborate across teams and levels
  
  
  Do you like to learn hard, work hard and play hard?
  Do you imagine better things, technologies, future?
  If you answered “Yes” to at least two of these questions then we might be a great fit for you.