Business Operations Specialist – Guatemala

 We are expanding our Ride-Hailing Department and we’re looking for a  Business Operations Specialist to be responsible for managing our driver operations process in their given region. 

• Monitor and enhance KPIs in the assigned cities and develop recommendations to grow the country network.
• Drive the achievement of business goals in the assigned cities by organizing cross-functional work of expert functions (Marketplace Efficiency, Driver Operations, Marketing, Product, Finance, Legal, Government Relationships, Public Relations, and others).
• Lead key Area-specific and local projects (e.g. partnerships, local events).
• Identify, evaluate, and negotiate top business opportunities, ensuring their successful execution.
• Drive the scaling of new product features to boost key performance metrics.
• Provide local feedback and insights to cross-functional teams on product, pricing, and competitors’ activities. Work closely with these teams to coordinate field execution, unblock issues, and ensure seamless rollout of initiatives.

• Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Full professional proficiency in English.

Preferred Qualifications:
Naturally curious, creative, and solutions-driven, thriving in fast-moving and ambiguous environments.

• Be part of a growing and innovative company with a unique approach to ride-hailing
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued
• Have the opportunity to make a significant impact on the company and the industry as a whole
• Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
• Competitive salary 
• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company