Business Operations Specialist
We are seeking a Business Operations Specialist to join our team and play a key role in driving account profitability, contract management and operational excellence. In this role, you will perform financial modeling, manage compliance and support governance processes while working closely with internal and external stakeholders to ensure the highest quality of business operations.
Responsibilities
- Perform P&L modeling, including factors, evaluation of varied commercial models and calculation of contract prices or rates, while requiring a deep understanding of the business substance
- Control account margin through forecast review, factor analysis and understanding of all margin impacts
- Drive contract preparation and manage contract review workflow by submitting contracts to the required organization (legal, finance, delivery) and controlling the status to meet deadlines
- Develop, set and manage reports required for stakeholders for decision making, including determination of possible report content, efficient data collection, data quality assurance and definition of factors and metrics
- Provide operational support for the account by organizing required meetings, preparing meeting minutes and driving meetings
- Manage and develop compliance within Business Unit accounts
- Support Governance reviews through preparation of materials for governance meetings, review of service levels, SLAs and KPIs and analysis of risk exposure
- Perform ad-hoc tasks from Account, Project, Delivery Managers and the Client on account operation issues
Requirements
- 2+ years of experience
- Bachelor's degree or higher in Finance, Economics, Accounting or a related discipline
- B2 and higher level of spoken and written English
- Understanding of how commercial models operate: Staff augmentation, fixed price, flex pool and managed capacity
- Strong communication and diplomacy skills and the ability to interact with internal and external partners
- Capability to learn quickly and display initiative
- Excellent time management skills with the ability to prioritize work and multitask
- Strong analytical skills to process huge amounts of data
- Positive interpersonal skills: proactivity, diligence and accuracy
- Stress resistance and emotional stability
- Strong will to achieve the result – understand a task, find a solution, seek other solutions, with the highest quality at the end
- Good knowledge of the Microsoft Office suite of products with emphasis on Excel, PowerPoint and Visio
- Prior organizational experience or applicable business experience
- Capability to work in a team
