Business Operations Specialist

We are looking for a detail-oriented and proactive Business Operations Specialist to join our dynamic team.

In this role, you will focus on P&L modeling, margin analysis, and contract coordination, while supporting reporting and operational processes.

You will work closely with cross-functional stakeholders, prepare data-driven insights, and help ensure effective account operations and decision-making.

Responsibilities

• Perform P&L modeling (include factors, evaluate varied commercial models, calculate contract prices or rates) while requiring a deep understanding of the business substance
• Control account margin: review forecast, analyze factors, understand all margin impacts
• Drive contracts preparation and manage contract review workflow: submit contracts to the required organization (legal, finance, delivery), control the status to meet deadlines
• Develop, set, and manage reports required for stakeholders for decision making: determine possible content of reports, collect data efficiently, ensure data quality, determine factors and metrics
• Provide operational support of account: organize required meetings, prepare meeting minutes, and drive meetings
• Manage and develop compliance within Business Unit accounts
• Support Governance reviews: prepare materials for governance meetings, review service levels, SLAs, KPIs, and analyze risk exposure
• Perform ad-hoc tasks from Account, Project, Delivery Managers, and the Client on account operation issues

Requirements

• Advanced level of spoken and written English
• Understanding how commercial models operate: Staff augmentation, fixed price, flex pool, managed capacity
• Strong communication and diplomacy skills and the ability to interact with internal and external partners
• Able to learn quickly and display initiative
• Excellent time management skills, the ability to prioritize work and multitasking
• Strong analytical skills to process huge amounts of data
• Positive interpersonal skills: proactivity, diligence and accuracy
• Stress resistance and emotional stability
• Strong will to achieve the result – understand a task, find a solution, seek other solutions, with the highest quality at the end
• Good knowledge of the Microsoft Office suite of products with emphasis on Excel, PowerPoint, Visio and Word
• Prior organizational experience or applicable business experience
• Ability to work in a team