Business Analyst with German
About the project
Andersen is hiring a Business Analyst with German for a project modernizing OSS systems and supporting digital transformation in the telecommunications industry.
Our customer is a telecommunications and digital services provider delivering connectivity and communication solutions for residential, business, and institutional customers. It focuses on providing reliable digital services, expanding its technology capabilities, and continuously improving customer experience through infrastructure development, innovation, and modern communication technologies.
The project is focused on transforming a legacy OSS landscape by defining a future target architecture and technical foundation. It aims to modernize systems supporting partner orders, field operations, ticketing, provisioning, monitoring, technical data management, and operational process control.
Responsibilities
- Analysing and documenting partner-facing OSS processes.
- Capturing current workflows for installation partners, field-service coordination and partner order handling.
- Documenting how tickets and orders are decomposed across internal teams and external partners.
- Supporting process maps and current-state documentation.
- Identifying manual workarounds, unclear ownership, process gaps and operational risks.
- Supporting requirements definition for partner fulfillment, field service and ticketing.
- Supporting documentation of acceptance criteria from a business/process perspective.
- Working with the BA #1 on requirements catalogue and future process vision.
- Working with the System Analyst to connect process steps with systems, interfaces and data ownership.
- Supporting workshop preparation and follow-up documentation.
Requirements
- Strong business analysis and process documentation experience for 3+ years.
- Experience in telecom, field service, utilities, infrastructure, network operations or similar process-heavy environments.
- Ability to document complex operational workflows clearly.
- Experience with workshops, interviews and stakeholder validation.
- Good understanding of requirements documentation.
- Ability to work independently with partial documentation.
- Level of English – from Upper-Intermediate and above.
- Level of German – from Upper-Intermediate and above.
Nice to have
- Experience with field service management systems.
- Experience with trouble ticketing / case management.
- Experience with partner portals or partner management processes.
- Experience in DACH / Austria / German-speaking client environments.
Why join us
- Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
- We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
- We welcome specialists from every part of the world.
- We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
- There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
- You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
- Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.
