Business Account Manager (FinteqHub)
SOFTSWISS continues to grow its FinTech direction and is looking for a Business Account Manager to join the FinteqHub team.
We are looking for a client-oriented and commercially minded professional who is comfortable working with payment products, data, and long-term partnerships, and who shares our culture and values.
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
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In this role, you will be responsible for managing and developing relationships with FinteqHub clients, ensuring stable payment performance and sustainable business growth.
You will act as a trusted partner for merchants, combining account management expertise, deep understanding of payment infrastructure, and data-driven insights to support clients throughout their lifecycle and help them scale across markets, payment methods, and products.
- Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
- Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
- Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
- Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
- Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
- Collaborate with internal teams to resolve client needs and improve the overall service.
- Track trends and changes in the payment industry and use this knowledge to advise clients.
- Maintain client documentation and reporting, and track account status and action items.
- 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
- Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
- Strong communication and presentation skills; ability to work with multiple stakeholders.
- Analytical mindset and experience working with payment statistics and performance metrics.
- Ability to manage multiple clients in a fast-paced environment.
- Proactive, results-driven, with a high standard of customer service.
- English language C1-C2.
- Experience with international clients and cross-border payments.
- Experience with CRM systems and analytics tools.
- Additional foreign languages.
Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.
