Business Account Manager
SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.
- Establish and nurture strong long-term relationships with clients and key people on client’s side
- Understand client business specifics and how it operates
- In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
- Create client’s development plan and strategy
- Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
- Resolve ongoing issues and problems
- Forecast and track key projects metrics
- English B2
- Russian B2
- Strong communication, negotiation and team collaboration skills
- Strong knowledge of IT industry and how the major processes function
- 2+ years in account management and/or customer success management
- Previous experience with creating and implementing strong relationships with clients
