BSS Administrator – Kazakhstan
Business Systems Support Team is responsible for the administration and effective utilization of corporate systems (around 20 systems). The team ensures stable operation, proper configuration, user support, and continuous improvement of internal business tools to support company processes and efficiency.
System Administration & Configuration:
- Execute daily operational tasks, maintenance, and configuration changes within enterprise systems
- Assist in setting up and testing new system modules or minor feature configurations
- Perform routine system monitoring to ensure stability and identify minor performance issues
- Assist with scheduled maintenance, patch deployments, and minor upgrades
- Manage user account creation, modification, and deactivation in line with access control policies
- Assist in tracking license usage and supporting compliance activities
- Work with business units (e.g., Procurement, HR) to gather requirements for minor system changes
- Communicate system issues and updates to end-users and non-technical teams
- Participate in system enhancement and process improvement initiatives through testing and implementation support
- Maintain system documentation and log support activities and system changes
- Provide 1st- and 2nd-line support, diagnose issues, and implement known solutions
- Escalate complex issues and ensure timely ticket resolution in line with SLAs
- Apply security policies and access controls
- Report risks and support audit activities
- Provide user guidance and assist in developing training materials
- Manage vendor tickets and support vendor-led maintenance and post-upgrade testing
- Strong English (can communicate and write)
- System Administration: Proficiency in managing user accounts, access controls, and security permissions (role-based access control)
- Enterprise Applications: Practical experience with administering and supporting
- IT Service Management: Foundational knowledge of ITIL or other ITSM frameworks, especially in areas like incident management, request fulfillment, and change management
- Data & Reporting: Ability to run queries, generate basic reports, and understand data structures within business systems
- Troubleshooting: Systematic approach to diagnosing system errors, identifying root causes, and applying fixes
- Vendor/Tool Management: Experience managing support tickets and working with vendor portals for software support and updates
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexible schedule
- Access to professional counseling services, including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
