Branch Experience Ambassador - Sta Rosa Laguna
We’re looking for a customer-focused banking professional to join our branch team in a key front-line role. You will play an important part in shaping the customer experience by guiding clients through in-branch services, supporting both advisory and self-service journeys, and ensuring smooth operations across peak and non-peak hours.
This role combines hands-on customer interaction with operational oversight, working closely with internal teams and stakeholders to improve processes, maintain compliance, and deliver high-quality service aligned with Salmon’s standards and growth strategy.
- A dedicated customer-facing role introduced to improve in-branch guidance, manage customer flow, and support advisory and self-service journeys across peak and non-peak hours.
- Responsible to implement processes, identify areas for improvement and assist in documenting processing relative to Account Services.
- Work closely with Service Delivery Head, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.
- Call-out (TD Maturity, Bounced Cheques, etc.) Release and Monitoring of Bounced Cheques Pick up and/or Replacement
- Attends to customer queries in person and calls at the branch level
- SOA Rendition
- Resolves customer inquiries, requests and complaints and Answers BSP complaint
- Responds to customer emails
- University degree on Banking & Finance, or any related Business Course
- With at least 3 years of relevant experience in a banking industry
- Strong knowledge and experience in teller services or branch operations
- Sufficient knowledge of BSP regulations
- Good communication skills
- Problem-solving skills in a well-structured manner
- Ability to work with different culture, race, or ethnic group.
- Can work independently with minimal supervision.
- Acceptable risk management skills and ability to mitigate identified risks.
- Good interpersonal skills
- Keen attention to details
- Organize, innovative and results oriented.
- Ability to multi-task in a fast-paced environment
- Positive attitude knows how to find ways to address different circumstances.
- With official Signature Verification, KYC / CDD Training / Seminars attended.
