Analyst technical support
We are looking for a Technical Support Analyst to work at the intersection of business and IT within the digital products and DCS area of Ground Services. You will become a key link between business stakeholders, the IT team and external vendors: gathering and formalising requirements, analysing processes, supporting the development and maintenance of digital services, participating in implementations and ensuring solution quality.
Responsibilities:
- Analyse and resolve technical issues (DCS and check-in systems)
- Elicit, analyse and document business and functional requirements
- Describe AS-IS and TO-BE processes, identify optimisation opportunities
- Prepare technical specifications, user stories, use cases and acceptance criteria
- Participate in solution design together with architects, developers and vendors
- Organise and conduct User Acceptance Testing
- Analyse system performance (including DCS and check-in systems), prepare KPI reports
- Communicate with internal stakeholders and external suppliers
- Participate in backlog prioritisation and release planning
- Maintain up-to-date documentation
- Analyse data (including registration and PNR data) to identify improvement opportunities
Requirements:
- Education: Aviation, Logistics, IT, Business Informatics or related field
- 1–2 years of experience as a Technical Analyst / Business Analyst
- Experience with check-in systems or enterprise solutions
- Process modelling skills (BPMN)
- experience with Jira/Confluence
- Strong skills in requirements elicitation and documentation
- Experience in implementations and testing
- Understanding of the software development lifecycle
- Technical literacy (basic knowledge of APIs, integrations, databases)
Kazakh - conversational, Russian - fluent, English - Intermediate or higher
