About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
About the job:
The Alternate Payment (APM) Manager partners with the Country Head, Product Management team, Implementation Team. Their main goal is to provide a seamless experience between implementation and technical support for all the Unlimit merchants in East Africa; including Tanzania, Kenya, Uganda, Zambia, etc. APMs are crucial in Unlimit’s global strategy as they allow our merchants to meet their customers with payment systems they are comfortable with.
The APM manager manages executes against KPI’s that measure the objectives of our internal and external stakeholders:
- Net Promoter Score (NPS) of the East Africa merchants (>80%) - they received excellent customer service and are love Unlimit
- Success Transactions Rate (SR) >= 80% for all African based APM’s - Ensure stability and reliability of Unlimit Service
Responsibilities
Lead end-to-end onboarding and implementation of new merchants in East Africa
Resolve merchant issues related to APMs and ensure rapid technical support
Coordinate across APM, Integration, Product, Sales, banks, and processors to streamline delivery
Support API integrations and pre-sales solutioning for prospective clients
Define integration requirements, user flows, and acceptance criteria
Monitor transaction performance, conduct daily testing, and maintain Payment SR targets
Use data and merchant feedback to improve product health and drive incremental enhancements
Prioritize integrations, defects, and technical issues based on business impact
Ensure timely reporting and uninterrupted service performance
Proactively mitigate outage risks and ensure smooth go-live readiness
Requirement
Working knowledge of coding languages (Java, PHP, JavaScript, HTML, C/C++, Python, CSS, Perl, Shell)
Experience with APIs (SOAP, REST), Web Services, XML stack, and CI/CD environments
Familiarity with WSO2, Linux, Kubernetes (K8S), and database technologies (Oracle, MySQL, MSSQL, Postgres, DB2)
Minimum 3 years’ experience in Telecommunications Operations in Tanzania
Understanding of local mobile telecom network architecture
Strong analytical, problem-solving, and customer query handling skills
Willingness to work outside standard hours when required
Desirable Qualities
Good understanding of API design (SOAP/REST), OpenAPI/Swagger, JSON, XML
Experience with Postman, SoapUI, Swagger, and Agile/Scrum environments
Familiarity with Azure Boards, Confluence, or JIRA
Solid grasp of SDLC, product lifecycle, payment integrations, and requirement elicitation
Strong attention to detail, time management, and self-management
Effective stakeholder communication and creative problem-solving