AI Support Agent- Czech/Slovak Speaking

BrainRocket·Poland·Удалённо·2 мес. назад

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.

Role Requirements:

You know how to talk to people, handle objections, and guide them toward a purchase.
You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.
You enjoy looking at data to figure out why a conversation didn't go as planned.
You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.
The role may require availability for five days per week within 24/7 shift rotation.

Role Responsibilities:

Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.
Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.
English or Czech/Slovak is a MUST.
Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.
Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.
Working hours: Monday to Sunday, 09:00-18:00 (2 days off per week).