AI engineer

We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.

- Build, tune, and operate voice agents on top of ElevenLabs - conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)

- Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support - primarily in Filipino, with English mixed in as customers code-switch

- Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes

- Evaluate agent behavior against labeled calls and business metrics - script compliance, intent handling, conversion, customer experience

- Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact

- Collaborate with the customer service and collections teams to translate business processes into voice automation

- Own your products end-to-end - from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact

- Strong Python skills - our primary language for AI services and data work

- Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)

- Solid prompt engineering practice - designing, testing, and iterating prompts against labeled data and real conversations

- Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)

- Comfort working with LLM APIs (OpenAI, Anthropic, or similar)

- Ability to work independently, move fast, and ship iteratively — our team values startup speed and MVP-first thinking

- Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)

- Background in building customer-facing voice assistants or IVRs

- Experience with agent frameworks such as Pydantic-AI or LangChain

- Familiarity with AWS (S3, RDS, EKS) and containerized deployments

- Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users

- Comfort with evaluation frameworks for conversational AI

- Passionate international team spanning the globe

- Rapid professional growth. Merit (and merit only) rules the day

- Reward for performance and long-term success of Salmon

- Fast track to grow internationally

- New office in Manila, Philippines

- Relocation support for eligible candidates

- Remote and hybrid options

- Medical insurance, health and wellness benefits

- Program of events and activities both online and in person