Administrative Coordinator (Mail Delivery and Claims Management) - Berlin, fluent German required
Administrative Coordinator (Mail Delivery and Claims Management) - Berlin
Internal job title: Payment Operations - Senior Claims Analyst
Join our Berlin team and play a key role in keeping our claims and correspondence operations running smoothly. You'll own the full lifecycle of incoming physical mail — from intake and document management through to resolving third-party requests from authorities, bailiffs, and insolvency administrators. Full training is provided on claims handling, so you don't need to arrive as an expert.
What you'll do
Mail & Document Management
- Receive, sort, scan, upload, and securely store all incoming physical mail and legal correspondence
- Maintain accurate, audit-ready claim files with complete supporting documentation
- Monitor and escalate mail handling delays or scanning issues to ensure operational continuity
- Liaise with external scanning and mail vendors, including occasional travel to resolve urgent issues
Claims & Third-Party Handling
- Manage your own caseload of claims efficiently and to a high standard
- Handle requests from third parties including police, authorities, bailiffs, and insolvency administrators relating to seizures, insolvencies, and related matters
- Support the wider Claims team with administrative tasks tied to physical correspondence
- Communicate clearly with internal and external stakeholders to drive fast, accurate case resolution
Compliance & Data Protection
- Handle all sensitive documents in line with internal policies and data protection requirements
- Ensure all case files meet audit standards at all times
What you'll bring
- Fluent German — C1, C2, or native level
- At least 3 years in an administrative, office management, or document handling role
- Comfortable working with confidential and legally sensitive materials
- Strong organisational skills and close attention to detail
- Sound independent judgement and the ability to prioritise under pressure
- Flexibility to travel to the Berlin office at short notice when required, occasionally to Düsseldorf too
Nice to have
- Experience handling claims such as seizures, insolvencies, or similar legal matters
- Prior exposure to third-party authority requests (police, bailiffs, courts)
- Background in banking or fintech
- Bachelor's degree
