Account Manager (Persian Language)
Description
Are you GAME to JOIN US and be our new Account Manager ?
Softconstruct is on a search for a new player to join our team.
Requirements
- At least 1 year of experience in account management, customer support roles in IT industry
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field
- Knowledge of the iGaming and gambling industry is an advantage
- Understanding of account management practices and client relationship development
- Proficient in CRM systems, project management tools and Microsoft Office tools
- Strong understanding of online gaming platforms and client lifecycle
- Ability to analyze data and prepare performance reports
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Detail-oriented, confident and organized.
- Ability to work independently and as part of a team
- Open to travel internationally if needed
- Knowledge of Persian, English , and Armenian language is required, and knowledge of any other language is an advantage.
Responsibilities
- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
- Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
- Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
- Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
- Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
- Coordinate closely with product and project management teams to ensure smooth rollout of features.
- Submit and track addendum creation requests related to partner agreements or product use.
- Manage changes and updates on partner websites, including content accuracy and presentation.
- Oversee the content review process and ensure alignment with company standards and local regulations.
- Review and approve new websites submitted by the Project Management department before launch.
- Monitor key operational metrics for each partner including limits, turnover, and profit performance.
- Track and analyze partner site data to proactively identify opportunities or issues.
- Ensure partners have all the necessary accesses and credentials for smooth operations. Financial
- Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
- Assist in resolving financial-related queries or issues.
- Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
- Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
- Process site closures and terminations in accordance with policy.
- Maintain confidentiality regarding partner data, internal sheets, and salary-related information. Internal
- Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
- Fulfill internal documentation requirements accurately and within deadlines.
- Support management with urgent requests, including occasional off-hours responsibilities. General
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
Nice to have
- Ability to analyze data and prepare performance reports
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Detail-oriented, confident and organized.
- CRM systems, project management tools and Microsoft Office tools
