Account Manager
Are you a tech-savvy relationship builder who enjoys driving success for customers in the Web3 space? Join Chainstack.
About us
Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.
About the role
We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.
Responsibilities
- Lead onboarding for new customers, ensuring a smooth and value-driven experience.
- Drive account expansion through upselling and cross-selling.
- Monitor customer health and take proactive action to improve adoption and satisfaction.
- Conduct regular touchpoints and quarterly business reviews.
- Build strong, trusted relationships with stakeholders across customer organizations.
- Document and communicate business and technical outcomes achieved through Chainstack.
- Collaborate with support and engineering teams to resolve issues.
- Coordinate internal resources to ensure customer success.
- Manage renewals and follow up on failed payments.
- Research, verify, and manage subscription renewal data and pricing.
- Work with marketing to develop testimonials, referrals, and case studies.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
- Interest and understanding of Web3 technologies.
- Experience working with blockchain is a plus.
- Track record of customer retention and growth through excellent service.
- Strong communication and presentation skills, including executive-level communication.
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
- Ability to manage multiple projects simultaneously.
- Excellent listening, negotiation, and relationship management skills.
What we offer
- Competitive salary in USD - Fair, transparent compensation based on experience and impact.
- Stock options - Share in Chainstack's growth and long-term success.
- AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
- Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
- Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
- Flexible schedule - Work when you are most productive and maintain balance.
- Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
- Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.
