Abuse Operations Specialist (Tbilisi)

Your Responsibilities:

• Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting.
• Investigate reported incidents according to established internal guidelines and service level agreements (SLAs).
• Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases handled.
• Collaborate with Technical Support and other internal teams to address complex issues.
• Identify and escalate emerging abuse trends to help improve platform-wide security.

We Expect you to Have:

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
• A foundational understanding of internet technologies and a strong desire to develop your expertise in the Abuse Operations field.
• Excellent attention to detail and the ability to follow procedures with precision.
• Mental resilience and the ability to professionally handle exposure to potentially sensitive or explicit content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• A high level of integrity and the ability to handle sensitive information professionally.
• A responsible, methodical, and proactive approach to your work.
• Clear and effective communication skills, both written and verbal.

Nice to have:
• Familiarity with the technical aspects of CDN, Cloud, or Hosting services.
• Direct experience handling various types of network abuse.

Work Schedule:
• This is a full-time position with a standard Monday to Friday schedule, 10 am - 7 pm (local time) working hours with 1 hour of lunchtime.

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.